Privacy Policy

At Luxe Windows and Doors, your privacy is of utmost importance to us. We collect personal information from users visiting our site, which includes names, emails, and physical addresses of our customers. This information is utilized solely to fulfill service requests and conduct home assessments to provide estimates for window and door installations. We do not share this information with any third parties for promotional purposes, and we strictly adhere to using it solely to assist customers with cost estimates and scheduling appointments for service assessments or installations.

Customers also have the option to provide this information via phone at 1-888-838-5893. The data collected is stored on our host servers in Ottawa and is safeguarded by security protocols implemented by our hosting service provider. Periodically, we may introduce or enhance services on our site, and any information you provide will be utilized to facilitate the requested service. For instance, if you contact us via email with a question, we will use your email address, name, and nature of the question to respond accordingly. Additionally, we may retain such information to aid in improving the site for the benefit of other users.

What Information Do We Collect?

At Luxe Windows and Doors, we gather information from you when you place an order, subscribe to our newsletter, respond to a survey, or complete a form. During the ordering or registration process on our site, you may be prompted to provide your name, email address, mailing address, or phone number.

How Do We Use Analytics Tools?

We employ analytics tools and other third-party technologies, such as Google Analytics and/or DoubleClick Cookies, to collect non-personal information, including various usage and user metrics, when you utilize our online Sites and/or Services. These tools and technologies analyze data such as cookies, IP addresses, device and software identifiers, onsite behavior, and usage information, among others. Third-party analytics companies may combine this data with information collected from other websites and/or online or mobile products and services across their network.

Opting Out: You have the option to opt out of the DoubleClick cookie by visiting the Google advertising opt-out page, or you can opt out of Google Analytics by visiting the Google Analytics opt-out page. Google provides additional information about their Remarketing Privacy Guidelines and Restrictions. Additionally, you can set preferences for how Google advertises to you using the Google Ad Preferences page, and opt out of interest-based advertising entirely through cookie settings or permanently using a browser plugin.

How Do We Use Your Information?

The information collected from you may be utilized in the following ways:

To enhance customer service, allowing us to respond more effectively to your inquiries and support needs. To process transactions securely. Your information, whether public or private, will never be sold, exchanged, transferred, or given to any other company without your consent, except for the express purpose of delivering the requested product or service. To administer contests, promotions, surveys, or other site features.

Do We Disclose Any Information to Outside Parties?

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. Trusted third parties may assist us in website operations, business conduct, or customer service, under the condition that they maintain confidentiality. However, non-personally identifiable visitor information may be shared with other parties for marketing, advertising, or similar purposes.

Your Consent

By using our site, you consent to our website’s privacy policy. If customers wish for us to delete their contact information, they can reach out to us via our website or by calling us at 1-888-838-5893.